PRIVACY POLICY
Robert Pludra (“we”, “us”, or “our”) is committed to protecting your
privacy and ensuring that your personal data is processed securely and
transparently. This Privacy Policy outlines how we collect, use, and
protect your personal information when you visit and make purchases from
our website [http://www.robertpludra.com] (http://www.robertpludra.com)
(the “Site”).
By using our Site, you agree to the terms of this Privacy
Policy.
1. Information We Collect
We collect personal data to provide our services and enhance your
shopping experience. The types of personal data we may collect include:
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Personal Identification Information: Name, address,
email address, phone number, billing and shipping details.
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Payment Information: Payment card details or bank
account information for processing your purchases.
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Technical Information: IP address, browser type,
device details, and site usage patterns collected via cookies or
similar tracking technologies.
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Order History: Details of your purchases, returns,
and customer support interactions.
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Communication Data: Emails, messages, and any other
form of correspondence you have with us.
2. How We Use Your Information
We process your personal data for the following purposes:
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Order Processing: To process and fulfill your orders,
including shipping, returns, and customer service.
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Payment Handling: To process payments securely and
handle any refunds or disputes.
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Communication: To send you updates about your orders,
respond to your inquiries, and provide relevant customer support.
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Marketing: With your explicit consent, we may send
you promotional materials, special offers, and newsletters.
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Website Improvement: To analyze website usage and
improve its performance, design, and functionality.
We do not sell or share your personal information with third parties for
marketing purposes without your consent.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
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Contractual Obligations: Processing is necessary to
perform the contract with you, such as fulfilling your orders.
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Consent: Where you have provided consent, such as for
marketing communications.
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Legitimate Interests: For the operation and
improvement of our website and services, where this doesn’t
override your privacy rights.
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Legal Obligations: To comply with applicable laws,
including tax, reporting, and anti-fraud requirements.
4. Data Retention
We will retain your personal data for as long as necessary to fulfill
the purposes outlined in this Privacy Policy, or as required by law.
Once we no longer need your data, it will be securely deleted or
anonymized.
5. Data Sharing
We may share your personal data with the following:
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Service Providers: Trusted third-party companies that
provide services such as payment processing, shipping, website
hosting, and email communication, but only to the extent necessary to
perform those services.
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Legal Authorities: Where required by law, we may
share your data to comply with legal obligations or in response to
lawful requests from authorities.
6. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have the
following rights regarding your personal data:
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Right to Access: You can request a copy of the
personal data we hold about you.
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Right to Rectification: You can request correction of
any incomplete or inaccurate data.
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Right to Erasure: You can request the deletion of
your personal data, subject to legal requirements.
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Right to Restrict Processing: You can request us to
limit the use of your personal data.
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Right to Data Portability: You can request that your
data be transferred to another organization.
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Right to Object: You can object to the processing of
your personal data in certain situations, such as for marketing
purposes.
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Right to Withdraw Consent: If you have given consent
to the use of your personal data, you can withdraw it at any time.
To exercise these rights, please contact us at email:
steckholz@robertpludra.com
We aim to respond to all requests within one month of receiving them.
7. Security of Your Data
We take appropriate technical and organizational measures to protect
your personal data from unauthorized access, loss, alteration, or
destruction. However, no system is completely secure, and we cannot
guarantee the absolute security of your data.
8. International Transfers
If we transfer your data outside the European Economic Area (EEA), we
will ensure it is protected by adequate safeguards, such as relying on
EU-approved Standard Contractual Clauses.
9. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our
practices or legal obligations. Any updates will be posted on this page,
and where required, we will notify you via email.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or how
your personal data is handled, please contact us at email:
steckholz@robertpludra.com